LockHorizon
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Legal Information

Terms, Policies & Legal Compliance

Comprehensive legal information for the LockHorizon digital commerce platform.

Terms of Service

Last updated: January 16, 2026

1. Acceptance of Terms

By accessing or using LockHorizon ("the Service", "Platform", "Site", "we", "us", "our"), operated by BlackScale ("Company", "Owner"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

LockHorizon is a comprehensive digital commerce platform that enables users to create and manage online stores for selling digital products. We provide:

  • Store creation and management tools with custom subdomains
  • Advanced license key management system with HWID binding and session tracking
  • Reseller management with customizable permissions and discount structures
  • Integrated payment processing through third-party providers (Stripe, PayPal, etc.)
  • Anti-fraud protection and automated dispute handling
  • Built-in customer support systems
  • Analytics and reporting tools

3. User Accounts and Store Creation

Users can create accounts to establish digital storefronts on our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Each store receives its own subdomain and comprehensive management tools.

4. Payment Processing and Fees

LockHorizon does not directly handle customer payments. All transactions are processed through secure third-party payment processors connected directly to store owners' accounts. We operate on a fee structure where:

  • Standard Plan: 2.75% fee per completed transaction
  • Premium Plan: $150 monthly subscription with no transaction fees
  • Payment processor fees (Stripe, PayPal, etc.) apply separately as per their terms

5. Store Suspension and Account Actions

We reserve the right to suspend or terminate services for non-payment or policy violations:

  • Fee Non-Payment: Failure to pay monthly platform fees will result in store suspension after a grace period. During suspension, no new purchases can be made and existing license keys become inactive
  • Account Termination: We reserve the right to permanently ban accounts for severe violations, which stops all store operations and license system access
  • Restoration: Suspended stores can be restored upon payment of outstanding fees

6. Store Owner Responsibilities

  • You are responsible for all content and activity within your store
  • You must comply with all applicable laws and regulations
  • You may only sell digital products - physical items are prohibited
  • You must provide accurate product descriptions and fulfill orders promptly
  • You are responsible for customer service and dispute resolution with your buyers
  • You must maintain current payment information for platform fees

7. Buyer Protection and Disputes

While we provide tools for secure transactions, buyers are responsible for their purchase decisions:

  • We are not responsible for losses due to fraudulent stores or scams
  • Buyers must pursue refunds and disputes directly through their payment provider
  • Buyers can report suspected fraudulent stores for investigation
  • We will investigate reports and take appropriate action against violating stores

8. System Availability and Technical Issues

We strive to maintain system reliability but are not liable for losses due to technical issues:

  • We are not financially responsible for losses due to system downtime, data loss, or security breaches
  • In the event of significant service disruption, we may waive platform fees for affected periods
  • We will make reasonable efforts to restore services and assist in data recovery
  • Users are encouraged to maintain backups of critical data

9. Intellectual Property

You retain all rights to content you upload or create on the Service. However, you grant LockHorizon a license to use, display, and distribute your content as necessary to provide the Service. You are responsible for ensuring you have the right to sell any digital products offered through your store.

10. Termination

We reserve the right to terminate or suspend access to our Service immediately, without prior notice, for any reason including breach of these Terms. Upon termination, all data associated with your account may be permanently deleted.

11. Limitation of Liability

LockHorizon shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service, including but not limited to loss of profits, data, or business opportunities.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes through the Service or via email. Continued use of the Service after changes constitutes acceptance of the new terms.

Privacy Policy

Last updated: January 16, 2026

1. Information We Collect

Account Information
  • Username, email address, and encrypted password
  • Profile information you choose to provide
  • Store configuration and branding information
  • Payment processor connection data (tokens, not payment details)
Usage and Transaction Information
  • Store and product data you create
  • Transaction records and order history (metadata only)
  • License key generation, usage, and session information
  • Login activity and security logs
  • IP addresses, device information, and hardware IDs for license verification
  • Support ticket communications
Analytics and Performance Data
  • Store performance metrics and sales analytics
  • System usage patterns and feature utilization
  • Error logs and technical diagnostics

2. How We Use Your Information

  • To provide and maintain the LockHorizon platform and services
  • To process platform fees and manage your account billing
  • To enable license key verification and anti-fraud protection
  • To send important service notifications and security alerts
  • To provide customer support and resolve technical issues
  • To detect and prevent fraud, abuse, and terms violations
  • To improve our services and develop new features
  • To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

  • Payment Processors: Connection tokens and metadata to enable payment processing
  • Service Providers: Third-party services that assist in platform operations (hosting, analytics, security)
  • Legal Requirements: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Public Store Information: Store names, product listings, and public content are visible to platform users

4. Data Security and Protection

We implement comprehensive security measures to protect your information:

  • Industry-standard encryption for data transmission and storage
  • Secure authentication systems with optional two-factor authentication
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Automated monitoring for suspicious activities and security threats

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights and Controls

  • Access and Update: View and modify your account information and store settings
  • Data Export: Request a copy of your personal data in machine-readable format
  • Account Deletion: Request deletion of your account and associated data
  • Communication Preferences: Opt out of non-essential communications
  • License Data: Manage license key data and customer hardware bindings

6. Data Retention

We retain your information for as long as necessary to provide our services:

  • Account data: Until account deletion or after prolonged inactivity
  • Transaction records: Minimum 7 years for tax and legal compliance
  • License verification data: Duration of license validity plus 1 year
  • Security logs: Up to 2 years for fraud prevention and investigation

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality and security
  • Performance Cookies: Help us analyze usage patterns and improve services
  • Preference Cookies: Remember your settings and customizations

You can control cookie settings in your browser, though disabling certain cookies may affect platform functionality.

8. International Data Transfers

If you access our Service from outside the United States, your information may be transferred to and processed in countries with different privacy laws. We implement appropriate safeguards to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Acceptable Use Policy

Last updated: January 16, 2026

Important Notice

Violation of this policy will result in immediate account suspension and potential legal action. We actively monitor and enforce these restrictions to maintain a safe and legal platform.

1. Permitted Content and Products

LockHorizon is designed for legitimate digital products and services, including:

  • Original software applications and tools
  • Digital art, graphics, and design assets
  • Educational content and online courses
  • Music, audio files, and sound effects
  • Legitimate software licenses and subscriptions
  • E-books and written content
  • Digital templates and themes
  • SaaS subscriptions and digital services
  • Gaming content (mods, maps, assets)
  • Digital marketing materials

2. Strictly Prohibited Content

Gaming Violations
  • Game hacks, cheats, or exploits
  • Aimbots, wallhacks, or ESP software
  • Anti-cheat bypass tools
  • Gameplay automation scripts and bots
  • Game account boosting services
Piracy and Copyright Infringement
  • Cracked or pirated software
  • Illegally distributed media content
  • Copyrighted content without proper authorization
  • Software keygens and activation bypasses
  • Reverse-engineered proprietary software
Account and Data Theft
  • Stolen usernames and passwords
  • Hacked accounts of any platform or service
  • Personal information theft tools
  • Credential stuffing and brute force tools
  • Social media account takeover services
Harmful and Illegal Content
  • Adult or pornographic material
  • Content involving minors
  • Violence promotion or hate speech
  • Discriminatory content targeting protected groups
  • Illegal drugs or controlled substances
Physical Items Prohibited

LockHorizon is exclusively for digital products. Physical items, real-world services, weapons, drugs, and any tangible goods are strictly prohibited.

3. Platform Abuse Prevention

Prohibited Activities
  • Creating fake stores or misleading listings
  • Manipulating reviews or ratings
  • Spamming customers or other users
  • Attempting to bypass payment systems
  • License key sharing or redistribution
Technical Violations
  • Attempting to hack or exploit platform vulnerabilities
  • Automated account creation or bot usage
  • Circumventing security measures
  • Reverse engineering platform systems
  • Data scraping or unauthorized API usage

4. Enforcement Actions

Immediate Actions
  • Account suspension or termination
  • Store removal and product delisting
  • License system deactivation
  • Platform fee collection suspension
Legal Actions
  • Permanent platform ban
  • Law enforcement cooperation
  • Legal proceedings for severe violations
  • Cooperation with copyright holders

5. Reporting Violations

Help us maintain a safe platform by reporting violations:

  • Use the "Report Store" feature on individual store pages
  • Contact our support team with detailed evidence
  • We investigate all reports within 24-48 hours
  • False reports may result in account restrictions
  • We protect reporter anonymity when requested

6. Appeals Process

If you believe your account was suspended in error:

  • Submit an appeal through our support system
  • Provide evidence supporting your case
  • Appeals are reviewed within 5-7 business days
  • Decisions on appeals are final

DMCA Copyright Policy

Last updated: January 16, 2026

1. Overview

LockHorizon respects the intellectual property rights of others and expects our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond promptly to claims of copyright infringement committed using our platform.

2. Filing a DMCA Notice

If you believe that content on LockHorizon infringes your copyright, please provide our designated agent with the following information:

  • Your physical or electronic signature
  • Identification of the copyrighted work claimed to be infringed
  • Identification of the infringing material and its location on our platform
  • Your contact information (address, phone, email)
  • A statement of good faith belief that use is not authorized
  • A statement of accuracy and authorization to act on behalf of the copyright owner
  • Specific URL or store location where infringing content is located
  • Evidence of your ownership or authorization

3. Designated Agent Contact

DMCA Agent Contact Information

Email: [email protected]

Subject Line: "DMCA Takedown Notice"

Response Time: 24-48 hours for valid notices

4. Platform-Specific Considerations

Given LockHorizon's structure as a multi-store platform:

  • Include the specific store subdomain and product URLs in your notice
  • Identify whether infringement involves product listings, downloadable files, or promotional materials
  • For software copyright claims, provide evidence of your ownership or licensing authority
  • License key infringement should include details about unauthorized distribution

5. Counter-Notification Process

If you believe your content was removed in error, you may file a counter-notification containing:

  • Your physical or electronic signature
  • Identification of the material that was removed and its former location
  • A statement under penalty of perjury that the material was removed by mistake or misidentification
  • Your name, address, phone number, and consent to federal court jurisdiction
  • Statement accepting service of process from the complaining party

6. Response Time & Process

24-48 Hours

Typical response time for valid DMCA notices

Repeat Infringers

Accounts terminated for multiple violations

7. Our Response Process

Upon receiving a valid DMCA notice, we will:

  • Promptly investigate the claimed infringement
  • Remove or disable access to the allegedly infringing material
  • Notify the accused user of the takedown and provide them with the notice
  • Document the incident for repeat infringer tracking
  • Restore content only upon receipt of a valid counter-notification or resolution between parties

8. Repeat Infringer Policy

We maintain a policy of terminating accounts of users who are repeat infringers:

  • Three substantiated copyright violations result in account review
  • Accounts may be permanently suspended for egregious or repeated violations
  • Suspended users lose access to all stores and the license system
  • We cooperate with copyright holders in identifying repeat offenders
False Claims Warning

Filing false DMCA claims is a form of perjury under federal law and may result in legal consequences. Only file DMCA notices if you have a good faith belief that the content infringes your copyright. Abuse of the DMCA process may result in counter-suits and damage claims.

9. Software and License Specific Guidelines

For software copyright claims on LockHorizon:

  • Clearly identify the original software and version being infringed
  • Provide evidence of software ownership or exclusive licensing rights
  • Include screenshots or documentation showing unauthorized distribution
  • For claims involving license keys, provide evidence of unauthorized key generation or distribution